Refund Policy of CanvasPaperLane

Last updated: January 1, 2023

Thank you for dining with CanvasPaperLane. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy has been established to provide a clear and uniform process for handling returns and is applicable only for orders placed through our website, canvaspaperlane.cyou.

Returns

You have the right to cancel your order and request a refund within 10 minutes after placing the order. If your order has already been prepared or dispatched for delivery, we will not be able to cancel it or offer a refund.

Refunds

Once we receive your refund request, we will notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Incorrect or Damaged Orders

If you receive an incorrect or damaged order, please contact us immediately at +44 20 7946 0958. We require that you provide photographic evidence of the problem so that we can address it promptly. If we confirm the mistake or damage, we will provide a full refund or offer to resend your order at no additional charge.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at +44 20 7946 0958.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.

Shipping Returns

To return your product, you should mail your product to the same address provided for exchanges. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, or you require further assistance regarding our refund policy, please contact us at +44 20 7946 0958.

Modifications

CanvasPaperLane reserves the right to modify or replace these terms at any time. Any changes to the refund policy will be posted on our website and are effective immediately upon posting.

We value your patronage and are committed to providing you with the highest quality of service. Thank you for your understanding and cooperation with our refund policy.

For more information, contact us by visiting: canvaspaperlane.cyou